Help Centre
Frequently Asked Questions
Quick answers about Care Consultations, our process, and our policies.
Confidential Telehealth Australia-wide Structured Process
Care Consultations
About the Care Consultation
A structured, confidential telehealth conversation with a TrueMed clinician to understand your situation, goals and preferences, and to help you map your next steps with clarity.
Wellness
TrueMed Wellness
It's a 20 minute conversation designed to understand your wellbeing goals and preferences. We help you explore whether emerging wellness pathways may suit your situation, and if appropriate, refer you to an independent healthcare provider.
Research
TrueMed Research
We specialise in feasibility studies, observational research and real-world data collection, particularly in emerging wellness areas.
Education
TrueMed Education
We provide:
- Printable tracking tools for individuals
- Clinician training modules
- Research-based journal club subscriptions
- Templates for study design and planning
General
General FAQs
No. We are not a medical clinic or pharmacy. We are a support service offering consultations, referrals, education, and research support.
Legal & Policies
Disclaimer, Terms & Privacy
Our full legal and policy information now lives on dedicated pages.
Still have questions?
Our team is happy to help you understand the process before you book.
Ongoing pain or symptoms despite current treatment?
Book a Care Consultation about care options, including natural therapies.
Where to Book
Directly via the TrueMed website. Complete your Quick Intake Form and book your Care Consultation in minutes — whether you're exploring alternative healthcare, natural therapies, smoking cessation support, or simply seeking a calm conversation about ongoing symptoms despite treatment.